Frequently Asked Questions

What is Pet Pal Pack?

Pet Pal Pack is a program that treats your pet every month with quality items that won’t break your wallet.
Our pets deserve the best that we can possibly afford. At Pet Pal Pack, you can afford so much more because we carefully select products with the best pricing so we can make sure your box is full of the items your pet will love.

How does it work?

It’s simple, just click on the “Get Started” button. Fill out the short form and checkout.
Once you submit payment, you will get to tell us about your pet for their profile. Then, just sit back and relax! We will take over from there and will make sure you pet receives quality goodies month after month!

What type of items would be there in the order?

Package contents will vary month to month and can range from treats to grooming supplies to toys and accessories! We strive to include items that are practical but also FUN each month.

What if I have multiple pets?

You can treat them all! You can purchase as many dog boxes, or a combination of each that works for your pet family! Simply place an order for each product, and all plans will link to your account, with each pet’s profile.

How will I be renewed?

The renewal process is automatic for all plans! If you choose the 1 Month Plan it will auto renew every month, 6 Month Plan will renew every 6 months and Yearly plans will renew once a year.

Are there Refunds on any paid plans?

No, we are unable to process a refund for monthly plan boxes already paid for. Your purchase is final immediately after you purchase and will remain final throughout the entirety of the life of the plan purchased. You will receive all PetPalpack boxes paid for.

How can I track my shipment?

When your box is shipped you will receive an email with detailed shipping and tracking information.

Can I cancel?

Yes, since all plans auto-renew when completed, you may cancel renewal at ANY time! If you have any problems trying to cancel your plan please email us at customerservice@petpalpack.com and we will be happy to assist you.

how can we help you?

We provide premium toys that are selected with your pet’s health and happiness in mind.

“I’m thrilled at the value that I’m receiving every month. You have me as lifelong customer!”

Jim Myers
Dallas, TX

Tasty Treats. Fun Surprises. Wagging Tails.