How it Works

Choose Your Pet’s Box

We Prepare the Box

Receive Your Order!

Free Shipping*. Satisfaction Guaranteed. No Contracts. Serving Dogs.

If you have any questions at all, please contact us.

Billing and Cancellation

The price of the Services and/or goods is payable in full before delivery. We accept the following credit cards at this time: Visa, MasterCard, American Express, or Discover. (Your plan will automatically be renewed.) You may cancel your ongoing membership anytime through the account page on the website.

Shipping

Shipping and handling fees are included with your order. Shipping dates and/or arrival times are only estimates, new members orders are sent out immediately, existing members plans are sent out around the 15th of each month.

New Customer Orders

We value new and existing members equally, all new members orders will be sent out within 48 hours, if there would be some unforeseen delay on our part, we will contact you immediately. Your next order will be shipped out around the 15th of the month

Auto-Renewal Orders

You will automatically be charged each month for your 1 Month ongoing plan. If you have committed to a 6 Month or Yearly subscription period you will automatically be renewed at the 6-month period or once a year for the yearly. Even if you have cancelled your plan or membership renewal prior to that subscription period there are NO refunds, you will receive all PetPalPack boxes paid for. All plans auto-renew when completed, you may cancel renewal at ANY time.

Tasty Treats. Fun Surprises. Wagging Tails.